TrueLayer Scales Hiring With Fractional People Operations From Pickle

Industry: FinTech

Company stage: Scale-up

Operating model: Global, remote-first

TrueLayer partnered with Pickle to provide fractional People Operations support and recruitment operations support, helping a lean internal team scale hiring without slowing down candidate experience or internal operations.

TrueLayer is a global fintech company with a strong presence in the UK and Europe, operating in a fast-growing, highly regulated environment. Pickle’s embedded support model allowed. TrueLayer to increase hiring capacity during periods of growth without expanding permanent headcount.

The challenge:
scaling a People team without adding headcount

TrueLayer is a leading fintech company enabling secure open banking experiences. Its API-first platform powers some of the most innovative financial services companies, helping them build smarter and more secure payment products.

As the company expanded across markets, the internal People team remained intentionally lean. Their focus was on attracting exceptional talent while maintaining strong operational standards.

But during periods of rapid hiring and organisational change, additional support was needed.

“We run a lean People function at TrueLayer, so during periods of rapid hiring and change we needed additional support that could integrate quickly and help us maintain a high bar for both candidate experience and internal operations.”

The team needed experienced embedded talent support to maintain momentum without increasing permanent headcount.

The real issue:
recruitment operations were becoming a bottleneck

As hiring accelerated, operational complexity increased across the People function. Key challenges included:

Coordinating interviews across multiple teams and time zones
Managing candidate communication and scheduling
Supporting hiring processes across multiple roles and departments
Delivering People Operations projects alongside recruitment
Maintaining a consistent, high-quality candidate experience

Without additional recruitment operations support, internal team members risked spending more time on coordination and admin than on strategic hiring and talent development.

Why Pickle: flexible fractional People Operations support

TrueLayer chose Pickle to bring in fractional People Operations support that could scale alongside the business.

Rather than sourcing and managing multiple contractors, Pickle provided experienced support that could quickly integrate with existing systems and processes.

“What stood out about Pickle was the flexibility. We could bring in experienced support exactly when we needed it, without committing to permanent hires or spending time onboarding multiple contractors.”

Pickle’s model gave the People team reliable embedded talent support, allowing them to flex capacity during peak hiring periods while maintaining operational quality.

The solution:
embedded talent support across People Ops and recruitment

Since 2021, Pickle has supported TrueLayer with embedded recruitment operations support and People Operations delivery, acting as a seamless extension of the internal People team.

Support has included:

End-to-end recruitment support across multiple functions
Interview coordination and candidate experience management
Implementation of TrueLayer’s HRIS and process improvements
Fractional People Operations support during internal transitions

Project support including onboarding processes, documentation, and data clean-ups This embedded talent support model allowed Pickle to contribute quickly while maintaining consistency across hiring and operational processes

How it worked:
embedded, flexible support

Pickle integrated directly into TrueLayer’s existing tools, workfl ows and communication channels.

This meant:

Fast onboarding and minimal ramp-up
Direct collaboration with hiring managers and the People team
Consistent recruitment operations and candidate coordination
Flexible support during peak hiring periods

Instead of feeling like an external contractor, Pickle operated as embedded support within the People team.

What changed: smoother recruitment operations & hiring support

With Pickle handling operational complexity, the internal People team could focus on strategic work.

Before Pickle

Recruitment coordination consuming significant time
Hiring managers managing scheduling and logistics
People Ops projects competing with hiring priorities

With Pickle

Recruitment operations running smoothly and consistently
Interview coordination handled efficiently
People Operations projects progressing alongside hiring activity
Internal teams able to focus on strategic priorities

The addition of fractional People Operations support reduced operational drag across the hiring process.

The impact:
scalable recruitment operations and stronger candidate experience

Pickle’s embedded recruitment operations support helped TrueLayer maintain hiring momentum during periods of growth.

Key outcomes included:

Dozens of hires supported across multiple teams and functions
Significant time savings for hiring managers and People Ops leaders
Improved candidate experience through reliable communication and coordination
Operational continuity during peak hiring periods and internal transitions

Most importantly, TrueLayer could scale hiring without expanding permanent People Operations headcount.

What Truelayer says

Client testimonial

The support is flexible, impactful, high-quality and invaluable, especially during busy hiring periods or operational projects. We’d absolutely recommend Pickle to other scaling companies.

- Truelayer

Why it worked:
experienced capacity at the right moment

For scaling companies like TrueLayer, the challenge isn’t usually strategy. It’s maintaining operational momentum as hiring demand increases.

By adding fractional People Operations support and embedded recruitment operations support, TrueLayer gained the capacity needed to scale hiring while protecting candidate experience and operational quality.

Pickle provides the experienced support that keeps hiring moving.

Ready to scale your People team without adding headcount?

Pickle has supported multiple high-growth technology companies with fractional People Operations and recruitment support, helping internal teams scale without increasing operational complexity.

If your organisation is growing quickly, fractional People Operations support and recruitment operations support can help you maintain momentum without increasing internal complexity.

Pickle provides embedded talent support that integrates seamlessly with your team and keeps operations running smoothly.

Book a call

TrueLayer Scales Hiring With Fractional People Operations From Pickle

The challenge: scaling a People team without adding headcount

The real issue: recruitment operations were becoming a bottleneck